Return & Refund Policy

At Outhats (https://outhats.com/), we want you to love your purchase. If you are not entirely satisfied with your hats, we are here to help. Our Return & Refund Policy is designed to be transparent, fair, and compliant with global consumer protection standards.

1. Return Window

You have 30 days from the exact date you receive your item to request a return. Requests made after this 30-day period will unfortunately not be eligible for a return or refund.

2. Return Conditions

To be eligible for a return and full refund, your item must meet the following criteria:

  • Must be in its original packaging.

  • Must be unworn, unused, unwashed, and in the exact same condition that you received it.

  • Must include all original tags, labels, and inserts.

3. Return Shipping Fees & Responsibilities

Who pays for the return shipping depends on the reason for the return:

  • Customer’s Responsibility (Personal Reasons / Remorse): If you wish to return an item due to personal preferences (e.g., "change of mind," "don't like the style," or "wrong size selected"), the customer is responsible for paying the return shipping costs.

  • Outhats’ Responsibility (Defective or Incorrect Items): If the item arrives defective, damaged during transit, or if the wrong product was sent by our mistake, Outhats will cover all return shipping costs. Upon receiving and verifying your returned package, we will issue a full refund including both the original product cost and the return shipping fees incurred.

  • No Restocking Fee: Outhats does not charge any restocking fees or administrative fees for processed returns.

4. Return Address

All authorized returns must be shipped to our official registered business address:

  • Recipient: Outhats Return Department

  • Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China, 518109

  • Note: Please do not send your purchase back to the package's original shipping carrier address without contacting us first.

5. How to Initiate a Return

To start a return process, please follow these precise steps:

  1. Contact Us: Email our customer service team at support@outhats.com with your Order Number, product photos (if damaged/defective), and the specific reason for the return.

  2. Receive Authorization: Once your request is verified and approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed mailing instructions.

  3. Pack & Ship: Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to our designated return address above. We strongly recommend using a trackable shipping service or purchasing shipping insurance. Outhats cannot guarantee or issue refunds for items lost or damaged during the return transit.

6. Refund Process & Timelines

  • Inspection: Upon receiving your returned package, our quality control team will inspect the item to ensure it meets the return conditions. We will send you an email to notify you that we have received your item and confirm the approval or rejection of your refund.

  • Processing Time: Approved refunds will be calculated and processed within 7 business days.

  • Payment Method: Refunds will be issued automatically back to your original method of payment (PayPal, Visa, Mastercard, American Express, or Discover). Please note that it may take additional time for your bank or credit card company to post the refund to your account.

7. Contact Information

For any further inquiries regarding our returns, cancellations, or refund processing, please reach out to our support channels:

  • Website: https://outhats.com/

  • Email: support@outhats.com

  • Phone: +86 13242019890

  • Business Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China, 518109

  • Business Hours: Mon-Fri, 10:00 AM - 5:00 PM (HKT - Hong Kong Time)