Red Code – Leather Trace

Shipping Policy

Thank you for shopping at Outhats (https://outhats.com/). We are dedicated to delivering your orders safely, securely, and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

We currently provide international shipping exclusively to the following countries:

• United States, United Kingdom, Canada, Australia, Germany, and Mexico.

2. Shipping Methods, Costs, and Delivery Timeframes

We offer two shipping options depending on your urgency and budget. All shipping and handling days refer to business days (Monday to Friday), excluding weekends and public holidays.

3. Order Processing and Key Deadlines

• Order Cut-off Time: 5:00 PM (HKT - Hong Kong Time). Orders placed after 5:00 PM will begin processing on the following business day.

• Handling Time (3 - 5 Business Days): This duration includes order data verification, strict product quality inspection, and secure packaging.

• Transit Time: Starts from the moment the package is handed over to our international logistics carriers until it arrives at your doorstep.

4. Customs, Duties, and Taxes (No Hidden Fees)

• Taxes Included: All prices displayed on Outhats are fully inclusive of sales tax, VAT, and import duties. Customers will not be charged any additional or hidden tax fees upon checkout or delivery.

• The final price displayed on our checkout page is exactly what you will pay.

5. Order Tracking

Once your package is dispatched, a shipping confirmation email containing your tracking number and a tracking link will be sent to your registered email address automatically. You can monitor your shipment status in real-time.

6. Lost, Damaged, or Delayed Packages

• If your order experiences significant delays or if tracking information has not updated for over 5 business days, please contact our support team at support@outhats.com.

• If a package arrives visibly damaged, please take photographs of the packaging immediately and contact us within 48 hours of delivery so we can initiate a claim and process a replacement or refund for you.

7. Contact Information

For any questions regarding your shipment or custom delivery inquiries, please reach out via the official channels below:

• Website: https://outhats.com/

• Email: support@outhats.com

• Phone: +86 13242019890

• Business Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China, 518109

• Business Hours: Mon-Fri, 10:00 AM - 5:00 PM (HKT - Hong Kong Time)

At Outhats (https://outhats.com/), we want you to love your purchase. If you are not entirely satisfied with your hats, we are here to help. Our Return & Refund Policy is designed to be transparent, fair, and compliant with global consumer protection standards.

1. Return Window

You have 30 days from the exact date you receive your item to request a return. Requests made after this 30-day period will unfortunately not be eligible for a return or refund.

2. Return Conditions

To be eligible for a return and full refund, your item must meet the following criteria:

• Must be in its original packaging.

• Must be unworn, unused, unwashed, and in the exact same condition that you received it.

• Must include all original tags, labels, and inserts.

3. Return Shipping Fees & Responsibilities

Who pays for the return shipping depends on the reason for the return:

• Customer’s Responsibility (Personal Reasons / Remorse): If you wish to return an item due to personal preferences (e.g., "change of mind," "don't like the style," or "wrong size selected"), the customer is responsible for paying the return shipping costs.

• Outhats’ Responsibility (Defective or Incorrect Items): If the item arrives defective, damaged during transit, or if the wrong product was sent by our mistake, Outhats will cover all return shipping costs. Upon receiving and verifying your returned package, we will issue a full refund including both the original product cost and the return shipping fees incurred.

• No Restocking Fee: Outhats does not charge any restocking fees or administrative fees for processed returns.

4. Return Address

All authorized returns must be shipped to our official registered business address:

• Recipient: Outhats Return Department

• Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China, 518109

• Note: Please do not send your purchase back to the package's original shipping carrier address without contacting us first.

5. How to Initiate a Return

To start a return process, please follow these precise steps:

1. Contact Us: Email our customer service team at support@outhats.com with your Order Number, product photos (if damaged/defective), and the specific reason for the return.

2. Receive Authorization: Once your request is verified and approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed mailing instructions.

3. Pack & Ship: Securely pack the item in its original packaging, include the RMA number inside the package, and ship it to our designated return address above. We strongly recommend using a trackable shipping service or purchasing shipping insurance. Outhats cannot guarantee or issue refunds for items lost or damaged during the return transit.

6. Refund Process & Timelines

• Inspection: Upon receiving your returned package, our quality control team will inspect the item to ensure it meets the return conditions. We will send you an email to notify you that we have received your item and confirm the approval or rejection of your refund.

• Processing Time: Approved refunds will be calculated and processed within 7 business days.

• Payment Method: Refunds will be issued automatically back to your original method of payment (PayPal, Visa, Mastercard, American Express, or Discover). Please note that it may take additional time for your bank or credit card company to post the refund to your account.

7. Contact Information

For any further inquiries regarding our returns, cancellations, or refund processing, please reach out to our support channels:

• Website: https://outhats.com/

• Email: support@outhats.com

• Phone: +86 13242019890

• Business Address: Room 1101, Tower D, Huanzhi Center, 3639 Longhua Avenue, Jingxin Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China, 518109

• Business Hours: Mon-Fri, 10:00 AM - 5:00 PM (HKT - Hong Kong Time)